RETURNS

Effective August 29th,2020. You will be able to return 3 styles a month. Anything over 3 styles up to a maximum of 5 items a month you will receive a 15% restocking fee. ((Limited to returning 5 styles only a month)

Our team works very hard on fit descriptions, fit videos and Lives to provide the perfect fit and description prior to purchasing!

We love and appreciate all your business! We also know sometimes things don’t work and we will look at each case by case!

Thank you all for being rockstars and supporting our small business.

We accept returns for store credit within 14 business days from the date you receive your order.  We know life can be hectic, so if you want to reach out to us prior to the 14 days because your package might not make it back to us in that time frame, email us at shopbhb@outlook.com and we can help you!

FINAL SALE purchases are not redeemable for any type of store credit, exchange or refund. The following is a list of FINAL SALE items:

  • HOT BUYS 
  • STEALS & DEALS
  • MYSTERY 
  • PREORDERS
  • BLACK FRIDAY or PINK FRIDAY DEALS  
  • LINGERIE 
  • FACEMASKS 
  • ANY HAIR ITEM 
  • ANY BEAUTY ITEM OUT OF ITS ORGINAL PACKAGING
  • ANY ITEM PURCHASED WITH A COUPON CODE 
  • AN ITEM PURCHASED WITH A DEAL PRICE
  • Any Sale Item ending in .99 or marked as Sale

For any questions, please email us at shopbhb@outlook.com.  

.ALL RETURNS WILL BE ISSUED IN THE FORM OF A STORE CREDIT ONLY. 

You are responsible for ensuring that your return gets sent back to us.  In the event that an item was sent in error or damaged, we will then pay for the item to be shipped back to us but under normal return guidelines, the customer is responsible for handling the return shipping charge. 

Returns must include the packing slip you received with the items (or printed receipt). If you don’t have access to a printer and have lost your packing slip, you can write your name, order number, and items you are returning. You must include the order number that each item came from. Items returned without this information will not be accepted.

Items returned smelling of smoke, smelling of perfume, that have pet hair, appear to be dirty, or have been worn will not be accepted. 

Items need to be returned in the same condition that we sent them out. If shoes came in a box, they need to be returned in a box. Please ensure that the items you send back are sent back in a plastic bag inside the polymailer or box to ensure they don't get ruined in transit.

If you attempt to return an item that does not meet the criteria stated in our return policy, your exchange will not be able to be processed. If we receive your item and are unable to process your exchange for this reason, we will keep your items until you pay for return shipping to have them sent back to you. If you have questions about whether your items are eligible for exchange, please email us at shopbhb@outlook.com.

RETURN PROCEDURE

We've made returns easier! To start a return please use our Return Portal. 

REFUND PROCESSING TIME

When your package arrives at Bad Habit, it can take up to 7-10 Business Days to process.  We do not receive returns on weekends or holidays.  Once we process your return, we will issue your store credit to your online account.

To access your online credit, you must first create an account using the email address provided in your order. After you do so, click the account icon at the upper right hand corner of the website. Next to your order history, there will be a credit amount in green. Click the amount to activate and redeem the discount. You will then be able to use the credit code at checkout.

If you have any issues, please contact us via shopbhb@outlook.com or you can reach us on our Live Chat (Monday - Friday) 10am - 5pm CST   

DAMAGED ITEMS or INCORRECT MERCHANDISE

If you believed you have received DEFECTIVE merchandise or that we have shipped you the incorrect item, please contact us within 7 business days of receiving the package to resolve the issue.  You will need to email us or message us on Live Chat and show us an image of the damage on the item. 

CANCELLATIONS/CHANGES

If you need to make any changes to your order, please contact our LIVE CHAT or email shopbhb@outlook.com immediately after making your purchase. Once your order has been processed, we will be unable to modify the contents of your order. Changes in price (items going on sale and/or promotional codes) are not valid on previous orders. We will be unable to modify orders placed prior to price changes or promotions. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.  We Only Allow ONE Cancellation per month! 

PRICE ADJUSTMENTS

Due to our limited quantities and high demand for our products, we cannot offer price adjustments on any items. Returned merchandise will be BAD HABIT CREDIT ONLY.

CASH BACK 

Sometimes we will do these amazing lives and/or Sales where we will give you 30% or more Cash back.  When a customer returns an item that they received a cash back on, that cash back amount will be deducted from their return.  You will receive an email letting you know the amount of your return minus the cashback. 

PREORDERS 

Preorders take multiple business days to ship due to high volume.   You will receive tracking when your Order ships!

You can order this item with IN STOCK Items.  It will ship separately with its own tracking number.  You will not be charged additional shipping. 

IMPORTANT NOTE REGARDING PREORDERS: As we only order based quantity purchased during these Special Lives, Preorders Can Not be CANCELLED once the order has been placed.  If Not Enough Styles are Ordered, we will go ahead and refund your account and send you a note letting you know your order has been refunded. 

SHIPPING POLICY

We ship using USPS Mail and you are sent a tracking email the minute your label is printed, please make sure to find emails from us if they are spammed and mark them "Not Spam" so as to receive the tracking emails. We are NOT responsible for any packages once they are shown picked-up from our warehouse. PLEASE watch for your package when it says delivered and we always recommend having things shipped to your work address or PO BOX to avoid theft.

You must confirm that your shipping address is correct when you enter it, if the package is returned to us due to the address being entered incorrectly at check-out you will be invoiced for additional shipping if it is returned to us and has to go out again. Paypal requires us to ship to the address entered at checkout so we CANNOT edit your address at your request after, we would have to offer you a website credit and you will place a new order. We are not covered in the event of a lost package if we ship to an address other than the one entered at checkout.  

LOST PACKAGE 

In the event your package gets lost in the mail, we will do our best to help you guide you in this situation.  First thing you must do is contact your local post office and file a claim immediately.  You can also file an online USPS claim HERE.  Our customer service is open Monday-Friday 10am-5pm if you need any assistance. 

 ANY MISSING PACKAGE CLAIMS AFTER 30 DAYS WE ARE NOT RESPONSIBLE FOR. 

 

**HOLIDAY CANCELLATION POLICY** Unfortunately, once an order is placed you are unable to cancel your order due to the high volume of orders coming in. Our staff is working very fast to get your order out. You can, however, return the item/s for a store credit after delivery.  

HOLIDAY RETURN POLICY

During the holidays we know you look to find the perfect gift early.   Our Holiday Season starts from beginning of November to December 26th.  We will accept returns from orders purchased during this shopping period until January 14th.  If you are giving this as a gift, please let them know that all returns are for STORE CREDIT and it will go to the original purchaser's account unless the purchaser emails us letting us know that we can add that store credit to someone else's shopbhb account.