FAQs

 

SIZING QUESTIONS

WHAT SIZE SHOULD I ORDER?

We understand that our customers are different shapes and sizes, and sometimes it is difficult to shop online because you can't try anything on! We have created a general sizing guide to help you decide which size would be best for you.

We also work hard to provide size recommendations about each product in the description, so don't forget to check there! If you still have questions about sizing, you can message us at shopbhb@outlook.com OR even message us on LiveChat and we will try to provide any information you need to make your decision!

 I'M UNSURE ABOUT SIZE OR FIT OF PRODUCT – HOW DO I FIND THIS INFORMATION??

We love to hear from our customers and we want to make sure that you get what you are looking for the first time through.   We work hard to try and put Size Recommendations and Material in each of our descriptions but if you don’t see it there, then send us a message at shopbhb@outlook.com OR on LiveChat.

WHAT DOES UNISEX MEAN??

Unisex means that the sizing is going to be similar to men’s sizes.  We have a size chart for unisex so you can decide on what size you will need.  We generally recommend to size down on our Unisex items for a more fitted look. 

 

ORDERING QUESTIONS

 

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept American Express, Discover, MasterCard and Visa debit/credit card payments as well as PayPal. We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.

WILL I BE CHARGED SALES TAX?

If you're shipping your order to Iowa, applicable sales tax will be added automatically.                    

HOW TO APPLY A GIFT CERTIFICATE OR COUPON CODE AT CHECK OUT?

To use a Gift Certificate code or Coupon code at check out, go to Step 1 on the check out page. Click the box that says "Gift Certificate or Coupon Code.” Enter your code here and click APPLY. You will either get a green successful notification or a red unsuccessful notification. If it is successful, you should see a line for the coupon amount and you will see that it was deducted from your Grand Total. If it is unsuccessful, double check that you entered your code correctly. Remember, codes are case-sensitive. If you are still having issues, please contact customer service at shopbhb@outlook.com

 

HOW TO APPLY A STORE CREDIT AT CHECK OUT?

To access your online credit, you must first create an account using the email address provided in your order. After you do so, click the account icon at the upper right hand corner of the website. Next to your order history, there will be a credit amount in green. Click the amount to activate and redeem the discount. The credit code will then be automatically applied at checkout, but copy and paste the code in case it does not. Please email us at shopbhb@outlook.com if you have any trouble.

CAN PROMO CODES BE USED WITH ALREADY DISCOUNTED ITEMS OR SALE ITEMS?

Promo codes and offers cannot be combined with already discounted items or sale items.  On RARE occasions we will offer discounts for our Sale Items Only.  Make sure to always read the fine print on our marketing for the exclusions and limitations.  

CAN I USE PROMO CODES AND/OR DISCOUNTS WITH GIFT CERTIFICATES?

Discounts and promo codes cannot be used for the purchase of a gift certificate.

WAS I CHARGED TWICE?

We know what a scary feeling that is! Luckily, your card should only be charged once when your order is submitted.

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your debit/credit card.

To make sure your card doesn’t accidentally get charged twice, please only click the "PAY FOR ORDER" button once!

MY ORDER WON’T GO THROUGH.  WHAT SHOULD I DO?

You’re so close to having that perfect outfit or item, and then the order won’t submit! It’s the worst feeling. If you’re still receiving an error message after checking over your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Whatever you do, only click the "PAY FOR ORDER" button once… we would hate for your card to be authorized more than once by mistake!

If you continue to receive error messages, please contact us by sending an email to shopbhb@outlook.com

I NEED TO CHANGE SOMETHING ON MY ORDER.  HOW CAN I DO THAT?

Unfortunately, we try to ship SUPER fast so we are unable to change any orders. However, once you get the item send it back as a return. 

WHAT IS AWAITING FUFILLMENT MEAN??

Once we receive have received  your payment and it has been processed and accepted, you will receive an email from us that will tell you that your order is now Awaiting Fufillment, what does that mean?  All that means is that we are now working on getting your order put together for you.  For NON-GRAPHIC items, we usually fulfill those orders within 3-6 business days unless its during a promotional sale, which during that point it can take up to 8 business days to fulfill your order and get it ready to be shipped out.   For GRAPHIC items, we custom screen-print those so our fulfillment time is extended on those, so those can take up to 14 business day for your items to be fulfilled. 

I DIDN’T GET ANY EMAILS FROM YOU??

Yay! You placed an order! If, for some reason, you don’t get an email from us, please check your spam/junk folder.  You still don’t have an email, your email on your account could be inaccurate so you will need contact us via shopbhb@outlook.com or our LIVE Chat Monday through Friday 10-5 

 

SHIPPING QUESTIONS

WHEN WILL MY ORDER SHIP??

Please see our shipping information section for more details.

WHERE DO YOU SHIP FROM??

We are located in Merrill, IA, just a few miles north of Sioux City, IA.  

I ORDERED A GRAPHIC, WHERE IS MY PURCHASE?

We understand how excited you are to receive your item!!! In order to get you that perfect graphic, we have a whole team of great people that work hard to get that to you within those 14 business days.


When you first order your graphic, your order goes to our graphics department where it is custom screen printed just for you.   We tend to receive several orders for the same top so we try to print off those orders together to be more efficient.   
After your top is printed, we send it back to our Warehouse where our amazing team takes the time to inspect it for any imperfections and then we will package your graphic to be sent out to you via USPS.  

 

RETURN QUESTIONS

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

Once the delivery man drops off your return at our warehouse, your return will be processed within 7 business days.  We send you an email to the email address used to place the original order letting you know what your Store Credit amount will be or the tracking information for your exchange. 

WHAT IS YOUR EXCHANGE POLICY??

Our return policy is for store credit only. If you would like to exchange your item for a different size, you will be issued a store credit that you can then use to purchase the new size. We are unable to hold items.

***In the event you purchased a graphic and wish to exchange it for a different size, if we have that size available we will fulfill your request immediately.  In the event we are sold out of that size we will issue you a store credit for your future purchase of another graphic in the size you need. 

CAN I RETURN OR EXCHANGE ITEMS THAT WERE PURCHASED ON SALE?

All sale items are final and cannot be returned.  View our full Return Policy

 

GENERAL QUESTIONS

 

DO YOU HAVE GIFT CARDS?

We sure do! You can purchase gift cards here. We’ve heard it’s a very popular gift!

HOW WILL MY EGIFT CARD BE SENT TO THE RECIPIENT?

All eGift Cards are sent electronically via email. We do not offer physical Gift Cards to be purchased online at this time.

DO EGIFT CARDS EXPIRE?? 

Gift card codes and store credit never expire! 

 

 

 

CUSTOMER SERVICE QUESTIONS

We love to hear from you and we offer several places for you to get ahold of us in the event you have a question or concern or even to send us some love.   Please don’t hesitate to reach out to us. We work Monday – Friday 10am-5pm.  We try to respond to our customers within 48 hours, but if you haven’t heard from us after that timeframe, please send us another message.   

Email: shopbhb@outlook.com

Facebook: Bad Habit Boutique